贴心的礼宾服务
不熟悉航站楼进出流程或者您是第一次乘飞机出行？
让我们帮助您，由我们专业的礼宾员协助办理登机手续，引领您从航站楼登机，或航班到达后第一时间举牌欢迎您，为您提供多种支持，无论出发还是到达或者转机过境，均无需担心。
我们提供哪些服务？
举牌迎接
当您的航班抵达机场后，我们的礼宾员会在机舱连廊通道口举接机牌等候，第一时间与您会面迎接您的到来。
约见会面
我们的礼宾员按约定好的时间位置，在您抵到机场时与您会面，引领前往航空公司柜台办理登机手续。
协助指引
登机或抵达过程中，我们的礼宾员将陪伴指引您顺利前往，协助推拿行李，陪同乘坐捷运小火车。
服务流程
Service Process
--- 
---
--- 
1、约定位置会面
Meeting at Prearranged Location礼宾员在出发层约定时间位置等候会面
2、前往出发大厅
Escorting to Departure Hall核对信息后引领前往航站楼出发大厅
（国际航班在海关处填申报单*如有）
3、航司柜台值机
Check-in & Baggage Drop至航司柜台排队办理登机牌托运行李手续
4、指引通过安检
Guiding Through Security Check引领至安检队列过检，无特别通道
5、边检海关查验
Immigration Check(International Flights)（国际航班）卫生检疫申报*如有，边检海关查验，无特别通道
6、送至登机口
Escorting to Boarding Gate引领至登机口候机，结束服务
--- 
---
--- 
1、廊桥口举牌接
Hold welcome sign at airbridge exit航班到达后工作人员在廊桥口举接机牌迎接
2、核对旅客信息
Verify passenger identification details与旅客核对确认身份信息
3、入境边检查验
Immigration Inspection(International Flights)(国际航班)检验检疫申报*如有，边检通道排队通关
4、协助提取行李
Facilitate baggage claim Claim行李转盘处协助旅客提取行李
5、海关查验行李
Customs inspection via X-ray equipment(International Flights)(国际航班)行李经海关设备查验通行
6、送至出口交接
Escort to arrival hall引领至到达大厅或机场巴士位置，结束服务
--- 
---
International to Domestic Transfer
--- International to Domestic Transfer
1、廊桥口举牌接
Hold welcome sign at airbridge exit航班到达后礼宾员在廊桥口举接机牌迎接
2、核对旅客信息
Verify passenger identification details礼宾员与旅客核对确认身份信息
3、入境边检查验
Immigration Inspection引领旅客至入境边检通道排队通关，无特别通道
4、协助提取行李
Facilitate baggage claim Claim行李转盘处协助旅客提取行李
5、海关申报查验
Customs inspection via X-ray equipment海关物品申报*如有，行李经设备查验后通行出关
6、航司柜台值机
Check-in & Baggage Drop行至出发大厅，在航司柜台办理接驳航班值机手续
7、指引通过安检
Guiding Through Security Check引领至安检队列排队过检，无特别通道
8、送达登机口
Escorting to Boarding Gate引领至登机口候机，结束服务
---
---
Domestic to International Transfer
--- Domestic to International Transfer
1、廊桥口举牌接
Hold welcome sign at airbridge exit航班到达后礼宾员在廊桥口举接机牌迎接
2、核对旅客信息
Verify passenger identification details礼宾员与旅客核对确认身份信息
3、协助提取行李
Facilitate baggage claim Claim行李转盘处协助旅客提取行李
4、出发大厅值机
Check-in & Baggage Drop at Departure Hall出发大厅航司柜台办理接驳航班值机手续（海关处填申报单*如有）
5、指引通过安检
Guiding Through Security Check引领至安检队列排队过检，无特别通道
6、边检海关查验
Immigration Check卫生检疫申报*如有，边检海关查验，无特别通道
7、送达登机口
Escorting to Boarding Gate引领至登机口候机，结束服务
1
工作人员通常在出发前6小时与您取得联系，以确认抵达机场对接时间和位置。
2
在办理登机牌、通过安检边检时均需正常排队，无特别通道。法规要求安检边检不得陪同，礼宾员经员工通道在对面等候。
如您已经办理直挂托运行李及下一程登机牌
3
同一航站楼内转机航班，如您已经办理直挂托运行李及下一程登机牌，或者您是国内转国内航班、国际转国际过境航班，可通过中转大厅前往，无需出安检区。否则，您还需要正常提取行李后出安检，在出发大厅办理下一程航班值机手续，再去安检登机，具体情况需与航司确认为准。
4
T3航站楼国际航班与个别国内航班需要乘坐捷运小火车，我们的礼宾员将陪同前往。
5
如旅客需要前往所乘航司休息室候机，礼宾员送达后将不再等候，旅客将需要自行前往登机口。
1
Pre-Departure Coordination
- Our staff will typically contact you 6 hours prior to departure to
confirm
airport rendezvous time and location.
2
Security & Immigration Procedures
- Standard queuing applies at check-in counters, security screening, and
immigration (outbound/inbound).
- Regulatory restrictions prohibit accompaniment through
security/immigration
processes. Concierge staff will await via designated staff channels on the opposite
side.
3
Same-Terminal Transfer Protocol
- For same-terminal connecting flights: If you have already arranged through-checked baggage and hold subsequent boarding passes, or if you are on a domestic-to-domestic or international-to-international transit flight, you may proceed directly to the transfer hall without exiting the security area.
- Otherwise, you must: Collect your baggage at the baggage claim,Exit the security area,Complete check-in procedures for your next flight at the departure hall,Pass through security screening again,Proceed to the departure gate.
4
Inter-Terminal Transfers
- Advance reservation and confirmation of shuttle transportation are
mandatory
for transfers between terminals.
5
T3 Terminal Special Instructions
- International flights and select domestic routes at Terminal 3 require
use of
the Automated People Mover (APM). Concierge staff will provide escort to the APM
station.
6
If You Need to Wait in the Airline Lounge
-Should passengers require access to their airline's lounge for pre-flight
waiting, the concierge will depart after escorting them to the lounge location. Passengers are
responsible for independently proceeding to the departure gate thereafter.
咨询确认
Consultation提前了解并确认服务
预订服务
Booking提供详细预订信息
支付
Payment支付服务费用
使用服务
Service Usage开始享用服务